Returns & Refund Policy

1. Our 100% Orchard Purity Guarantee

At NATME Foods, we take immense pride in the origin, aroma, and crispness of our whole nuts, dry fruits, and superfood seeds. Because our catalog consists of consumable food products, we cannot accept returns once the airtight induction jar seal has been broken, ensuring total hygiene for all patrons.

2. Eligible Scenarios for Replacement or Full Refund

We will gladly issue a free replacement or 100% full refund under the following circumstances:

• Damaged in Transit: Jar cracked, broken, or crushed during courier transport.
• Tampered Seal: The inner hermetic induction seal arrived compromised or unsealed.
• Incorrect Item: You received a different flavor, variant, or quantity than ordered.
• Quality Defect: Any genuine freshness discrepancy noted immediately upon opening.

3. How to File a Claim (48-Hour Window)

To initiate a swift resolution, please contact our support desk within 48 hours of package delivery:

• Send an email to care@natmefoods.com or message our WhatsApp helpline at +91 98765 43210.
• Mention your 6-digit Order ID (e.g., #NAT-849201) and attach 2 clear photos of the shipping label and damaged item.
• Our customer care team will review and approve your claim within 4 to 6 business hours.

4. Refund Processing & Bank Timelines

Once approved, refunds are credited directly back to the original source payment method (UPI, Net Banking, Credit/Debit card). Processing timeframes are typically 3 to 5 business days depending on your banking institution. For COD orders, refunds are issued via instant UPI transfer.

Need Immediate Clarification or Support?

Our customer support team is available Monday to Saturday, 9:00 AM – 7:00 PM IST.